Claims Process | Atmos Energy

Claims Process

Atmos Energy is committed to protecting the well-being and property of our customers, employees and the communities where we live and work. However, even with the utmost care and precautions, accidents or damages sometimes occur.

The following information and steps will help you file a claim with Atmos Energy for loss of property, business interruption or personal injury.

What Can Be Eligible for Reimbursement?

If you think Atmos Energy is responsible for damage or injury, you may submit a property damage or personal injury claim with supporting documentation.

Though rare, there may be times when the Company needs to temporarily discontinue natural gas service to customers for safety reasons. If service is discontinued to your business and you experience a revenue loss, you may file a claim for business interruption.

What’s Typically Not Eligible for Reimbursement?

Not every loss qualifies as a claim that’s reimbursable by Atmos Energy. Damages caused by Acts of God or third-parties are generally not eligible for reimbursement. In addition, certain losses are ineligible because they are governed by laws, statutes, regulations or tariffs. Click here to find tariffs for the states in which we operate. 

Customer service issues such as billing concerns or employee complaints are not a claim. Call our Customer Support Center at 888.286.6700 during business hours (Monday - Friday 7 am to 6 pm, CST).

1. Complete a claim form.

  • Click here to download and complete the Property Damage Claim Form 
  • Click here to download and complete the Business Interruption Claim Form
  • Click here to download and complete the Personal Injury Claim Form

2. After you complete the form and print, each claimant will need to sign and date the form.

3. Submit the claim form with the necessary documents to support your claim. There are two ways to submit your claim: 

  • Email your claim form and supporting documentation to 
  • Mail your claim form and supporting documentation through the U.S. Postal Service to:

Atmos Energy Corporation
Attention: Claims Department
P.O. Box 650205
Dallas, Texas 75265-0205

When your claim is received by Atmos Energy, one of our licensed adjusters will reach out to you by phone or email. Our adjuster will provide their contact information and let you know if any additional documentation is needed to process your claim.

Your cooperation in promptly providing any additional supporting documentation will help to expedite your claim. To check the status of your claim, please use the phone and email contact information provided by your adjuster. For general questions, please email